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Will CreditCollect treat my customers like we do?
At CreditCollect our staff are highly trained with many years of experience in the debt collection industry. Our staff are up to date with the latest privacy legislation requirements and are experts in conflict resolution.

Why use a debt collection agency instead of my solicitor?
A debt collection agency's primary function is to debt collection. We perform the functions all day, every day, whereas many solicitors perform the role only on an adhoc basis.

Mercantile agency's are experts in debt collection and are structured to provide the services efficiently and cost-effectively.

When should I refer my debts?
This will vary for each business and will depend greatly on their internal procedures, however, it is a proven fact that the earlier the account is referred the better the odds of getting the debt paid.

What information should I provide when referring a debt?
It is important to provide as much information as possible to your agency when referring your accounts. Copies of invoices, credit applications, contracts, etc., will give your collection agency the best possible chance of collecting your outstanding debts.

How much will it cost to collect my debts?
Pricing can vary depending on a number of factors; the size of the debt, the age of the debt, the number of debts referred, etc. Generally CreditCollect will charge a small listing fee per account and then a commission based charge which is only payable on successful collection of your debt.

Can I add any of my collection costs onto the debt I am referring?
Yes, so long as you have a signed credit application with terms and conditions stating that these costs can be added to overdue accounts.
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